Frequently asked questions

Payment Methods:
I accept credit card, debit card, and PayPal. All prices are in CAD (Canadian Dollar) but all currencies will be accepted at the current exchange rate.

Estimated shipping times:
Standard shipping - no tracking
Canada: 3-7 business days
United States: 8-15 business days

I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Unfortunately, I am not responsible for lost, held, or damaged packages during transit if you don't choose tracking option at check out.

Processing time:
Please allow 3-5 business days for your order to be processed and shipped.

Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Shipping:
We are able to ship orders to the United States (U.S) and Canada at this time.
UK, EU and international shipping, please go to my ETSY SHOP

Delivered by Canada Post (standard shipping without tracking). Please upgrade if you want tracking (within Canada & USA only).

Contact:

Please contact me at info@amarastrandstudio.com if you do not receive your order within 6 weeks. I will try my best to help.

Returns & exchanges:
Replacement of items will not be issued for items lost in transit until 6 weeks after the shipping date.
I don’t accept cancellations. But please contact me if you have any problems with your order.

Conditions of return:
The items must be returned unused, and in its original condition. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Copyright:
All images and designs ©Amara Strand Studio. All rights reserved. Do not reproduce in any form without written permission of the artist.